Last updated: October 2026
These are the terms and conditions on which Sapphire CCS Limited provides its carpet, upholstery and floor cleaning services. By booking an appointment with us, you agree to these terms. They sit alongside our Privacy Policy, and your use of this website is covered by our Website Terms of Use.
Quotes and bookings
Any prices shown on this website are guide prices only. The price for your job is confirmed when we provide a quote based on your rooms, fabrics and requirements — in person or after a site survey for larger or commercial work. A booking is confirmed once we have agreed a date and time with you. Where a deposit has been paid, it is deducted from your final balance.
Prices and payment
Our prices are quoted exclusive of VAT, which is added at the prevailing rate (currently 20%). Our current minimum call-out and guide prices are shown on our prices page. Payment is due on completion of the work unless we have agreed otherwise in advance. We accept BACS, cash or card.
Cancellations and rescheduling
If you need to cancel or rearrange your appointment, please give us at least 24 hours' notice so we can offer the slot to someone else. Cancellations or changes made less than 24 hours before your appointment are subject to a fee of £40 + VAT (£48).
Missed appointments
If we arrive for a booked appointment and are unable to gain access — for example if no one is at the property to let us in — a missed-appointment fee of £40 + VAT (£48) applies. We ask that you, or another responsible adult, remain at the property for the duration of the work.
Access and preparation
To help your appointment run smoothly, please free up parking close to the property for our van, make sure the areas to be cleaned are tidy and clear of obstructions, and move any small or breakable items beforehand. We are happy to clean around larger furniture that cannot easily be moved. We will send full preparation guidance when you book.
Our work and results
We use professional equipment and methods and will always aim to achieve the best possible result from your carpets, upholstery or flooring in their existing condition. However, no cleaner can guarantee the removal of every stain, and cleaning cannot reverse permanent wear, fibre damage, shrinkage, bleaching, discolouration or other pre-existing damage.
Our right to refuse or stop a job
Our technicians may decline, postpone or stop a job at their reasonable discretion — for example where the work cannot be carried out safely, where the condition of the item or area makes a good result unlikely, or in the event of abusive, threatening or inappropriate behaviour towards our staff. Where we stop work for these reasons, a charge may apply for the time and materials already used.
Liability
We are fully insured and take great care in your home. To the extent permitted by law, we are not liable for pre-existing damage or wear, for faults or risks not disclosed to us, or for loss arising outside our reasonable control. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else that cannot lawfully be excluded.
Aftercare
To get the best and longest-lasting result, please follow our aftercare advice after your clean.
Complaints
We want you to be happy with our work. If anything isn't right, please let us know as soon as possible after your clean and we'll do our best to put it right.
Governing law
These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
Contact us
Sapphire CCS Limited
Unit 1 Oaklands Business Centre, 64-68 Elm Grove, Worthing, West Sussex, BN11 5LH
Company No. 15103613 (registered in England & Wales)
Phone: 0800 102 6186
Email: info@sapphire-ccs.co.uk