Last updated: July 2026
This privacy policy explains how Sapphire CCS Limited ("we", "us", "our") collects and uses your personal information when you use this website or contact us for a quote.
Information we collect
When you submit an enquiry through our quote form, we collect the details you provide — your name, phone number, email address, postcode or area, and any information you give us about what needs cleaning.
When you browse the site, our hosting provider automatically records limited technical data (such as your IP address and browser type) for security and to keep the site running. We do not use advertising or tracking cookies, and we do not run third-party analytics or behavioural advertising.
How we use your information
We use the details from your enquiry solely to respond to you, prepare a quote and arrange any work you ask us to do. We may also keep a record of our correspondence for our own business administration. We do not sell your information, and we do not use it for marketing unless you have specifically asked us to.
Sharing your information
We only share your information where necessary: with the service providers who help us run the website and deliver our enquiry emails (our website host and mail provider), and where we are required to do so by law. These providers act on our instructions and are not permitted to use your data for their own purposes.
How long we keep it
We keep enquiry details only for as long as needed to deal with your request and for a reasonable period afterwards for our records, after which they are deleted. You can ask us to delete your details sooner at any time.
Your rights
Under UK data protection law you have the right to access the personal information we hold about you, to have it corrected or deleted, and to object to or restrict how we use it. To make a request, just contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Contact us
Sapphire CCS Limited
84 Manor Road, Lancing, West Sussex, BN15 0HD
Company No. 15103613 (registered in England & Wales)
Phone: 0800 102 6186
Email: info@sapphire-ccs.co.uk